Support Services
3 support levels tailored to suit your business needs.
We offer three different levels dependent on your critical working hours. Whichever level you choose, you, your staff or your customers will be speaking to Phosphor staff, working at our office in Eden Terrace, Auckland. Chances are they're the developer who worked on your project and understands all the issues. They're all senior problem solvers with a friendly nature and great communication skills that will make you feel at ease, no matter your level of technical knowledge
Standard Support
Calls during business hours are given priority and guaranteed response times to issues or urgent changes on your website or app, and ongoing maintenance.
Priority Support
We are happy to negotiate extended hours to fit in with your business model e.g. business hours including Australian times, weekend support or simply longer days as required. For this service you are supplied with a monitored phone number to use.
24/7 Support
Where critical support overnight, weekends, and holidays is required, our 24/7 support option gives you peace of mind. For this service you are supplied with a monitored phone number for after hours.