Countdown - Click'n'Collect Installation & Support

Phosphor partnered with Countdown, one of New Zealand's largest supermarket chains, to develop and integrate software for their Click and Collect E-Locker system. The objective was to seamlessly connect Countdown's e-commerce platform with the Click'n'Collect locker system, set up the locker software, and ensure efficient nationwide installation and ongoing support. This case study explores how Phosphor successfully executed this project.

Client Background:

Countdown, owned by Woolworths Group, operates over 180 supermarkets and online shopping platforms across New Zealand. Their Click and Collect service enables customers to order groceries online and pick them up from designated lockers, enhancing convenience and flexibility for their customers.

Project Scope:

Phosphor's scope of work included:

1. Integration: Developing software to seamlessly integrate Countdown's e-commerce system with the Click'n'Collect locker system.

2. Locker Software Setup: Configuring the locker software to ensure it effectively communicated with Countdown's ERP system.

3. Nationwide Installation: Collaborating with the Elocker team to install lockers in Countdown stores nationwide.

4. Ongoing Support: Providing comprehensive support for the lockers, including regular maintenance and troubleshooting.

1. Integration:

Phosphor's development team collaborated closely with Countdown's IT department to design and implement a robust integration solution. The integration allowed real-time order information to flow seamlessly from Countdown's ERP system to the locker software, ensuring accurate and efficient order processing.

2. Locker Software Setup:

Phosphor meticulously configured the locker software, ensuring that it could handle the high volume of Click and Collect orders while maintaining data accuracy. They conducted extensive testing to guarantee a seamless customer experience.

3. Nationwide Installation:

The Elocker team worked in conjunction with Phosphor to install lockers at Countdown stores across New Zealand, from Invercargill to Kerikeri. This required meticulous planning, coordination, and onsite technical expertise to ensure that the lockers were fully operational and ready for use.

4. Ongoing Support:

Phosphor's support team went the extra mile by immersing themselves in locker technology and developing detailed support processes. This allowed them to provide exceptional support to Countdown, minimizing downtime and ensuring that any issues were addressed promptly. Regular maintenance and software updates were part of their ongoing support strategy.

The successful collaboration between Phosphor and Countdown yielded impressive results:

1. Positive Customer Feedback: Countdown's customers responded positively to the new Click and Collect locker system. An early survey conducted by Countdown revealed an overall satisfaction score of 9 out of 10.

2. Efficient Integration: The integration of Countdown's e-commerce system with the locker software significantly improved order processing efficiency, reducing errors and enhancing customer satisfaction.

3. Nationwide Coverage: Phosphor and the Elocker team successfully installed lockers nationwide, enabling customers from all corners of New Zealand to enjoy the benefits of Click and Collect.

4. Ongoing Support: Phosphor's dedicated support team ensured that the lockers continued to operate smoothly. Their proactive approach minimized disruptions and maximized uptime.

Phosphor's partnership with Countdown to develop, integrate, and support the Click and Collect locker system was a resounding success. The collaboration resulted in enhanced customer convenience, streamlined operations, and overwhelmingly positive feedback from Countdown's customers. Phosphor's commitment to excellence in software development and support contributed significantly to the project's success, solidifying their reputation as a trusted technology partner for large-scale enterprises like Countdown.